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Privacy Policy

Privacy Policy

Last updated: 8th of February 2026

This Privacy Policy explains how MyImprint ("we", "us", "our") collects, uses, stores, and protects your personal data when you interact with our website, request a quote, place an order, or otherwise engage with our services.

We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MyImprint is a UK-based promotional products business trading as a sole trader.

Data Controller: Sam Muspratt trading as MyImprint
Business address: MyImprint, Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ
Email: sales@myimprint.co.uk
Telephone: 0116 380 0359

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Name

  • Company name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Order details and specifications

  • Artwork files and branding assets

  • Payment references (we do not store full card details)

b) Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our website

  • Cookies and similar technologies

c) Communications

  • Emails, phone calls, and messages you send to us

  • Notes relating to quotes, orders, and customer support

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide quotes and process orders

  • To manage artwork approval and production

  • To communicate with you about your enquiry or order

  • To arrange delivery with suppliers and couriers

  • To issue invoices and process payments

  • To comply with legal and accounting obligations

  • To improve our website and services

We only use your data where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – where processing is necessary to provide our services

  • Legal obligation – for tax, accounting, and regulatory compliance

  • Legitimate interests – to run and improve our business (balanced against your rights)

  • Consent – where you have explicitly opted in (e.g. marketing communications)

5. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

  • Product manufacturers and suppliers

  • Print and branding partners

  • Courier and logistics providers

  • Accounting and bookkeeping software (e.g. invoicing and VAT reporting)

  • Payment and credit providers (where applicable)

We only share the minimum data required and only with parties who are required to handle your data securely.

We do not sell your personal data to third parties.

6. International Data Transfers

Some suppliers or service providers may be located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and invoice data: typically 6 years (for HMRC compliance)

  • Quote and enquiry data: up to 24 months

  • Marketing data: until you withdraw consent

Data that is no longer required is securely deleted.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

9. Cookies

Our website uses cookies to improve functionality and user experience. Cookies may be used for:

  • Website performance and analytics

  • Remembering preferences

You can control or disable cookies through your browser settings.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Marketing & Advertising Communications

We may use your personal data to communicate with you about our services, including follow-ups on quotes, orders, or similar products you have previously enquired about or purchased.

Where permitted by law, we may also use your data to promote our products and services through online advertising and analytics platforms (for example, website analytics, conversion tracking, and remarketing). This may involve the use of cookies or similar technologies.

We do not sell your personal data. You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

MyImprint
Email: sales@myimprint.co.uk

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