Delivery
All MyImprint orders are produced and fulfilled to order.
Delivery times vary depending on:
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the product selected
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branding method
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artwork approval
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supplier production schedules
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delivery destination
Estimated lead times are provided at quotation stage and confirmed once artwork has been approved and payment (where applicable) has been received.
Delivery dates and lead times are estimates, not guarantees. While we work closely with our suppliers and couriers to meet agreed schedules, delays may occur due to factors outside our control, including production issues, courier delays, material shortages, or external events.
Unless otherwise stated, delivery is to one UK mainland address. If you require:
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express production
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split deliveries
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international delivery
please let us know at quote stage and we will advise what is possible.
Risk of loss or damage passes to the customer upon delivery.
Returns & Cancellations
Due to the bespoke nature of promotional products, most printed or branded items are non-returnable. These products are made to your specifications and cannot be resold.
Cancellations
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Orders may be cancelled before production begins, subject to any costs already incurred (such as artwork, setup, or supplier charges).
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Once production has started, orders cannot be cancelled.
Plain (Unbranded) Stock
Where plain, unbranded stock is supplied and eligible for return:
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Returns must be requested within 14 days of delivery
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Items must be unused, in original packaging, and in resaleable condition
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Return shipping costs are the responsibility of the customer
Eligibility for return will be confirmed in writing before any return is accepted.
Faulty or Damaged Goods
If your order arrives damaged or faulty, please notify us in writing:
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Transit damage or loss: within 48 hours of delivery
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Quality or quantity issues: within 5 working days of receipt
We may request photographs or supporting information to assess the issue.
Where a defect is confirmed, MyImprint will liaise with the supplier to arrange, at the supplier’s discretion:
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a reprint
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a replacement
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or a refund
Claims based on subjective dissatisfaction (e.g. “not what we expected”) are not considered defects.
Goods not reported within the above timeframes will be deemed accepted.
Contact Us
If you have any questions regarding delivery, returns, or your order, please contact:
MyImprint
Email: sales@myimprint.co.uk
Telephone: 0116 380 0359